“PayDay Pawn Shop” means Cash Converters International Limited and all its subsidiaries and controlled entities and any entity trading under the PayDay Pawn Shop brand in Australia, or any one of these depending on the context. Any reference to “us” or “we” is a reference to Cash Converters.

This privacy policy sets out how we comply with our obligations under the Privacy Act 1988 (Privacy Act). In this privacy policy, ‘personal information’ and ‘information’ are used interchangeably and have the same meaning as defined by section 6 of the Privacy Act.

PayDay Pawn Shop collects personal information to provide you with the products and services you request as well as information on other products and services offered by or through us.

PayDay Pawn Shop will act to protect your personal information in accordance with the Australian Privacy Principles (APP) under the Privacy Act (which can be found at: and any applicable industry privacy code.

Why we collect information

Any information you provide PayDay Pawn Shop, either using the internet or by any other means, is only collected for purposes which are reasonably necessary for, or directly related to, one or more of Cash Converters business functions or activities. These purposes include:

  • to provide customers with the products and services they request and to monitor, evaluate and provide products and services;
  • to assist customers with queries, resolve customer complaints, or requests for access to information, or to manage any legal action involving Cash Converters;
  • to manage customer relationships or accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring, staff training, collecting debts and market or customer satisfaction research);
  • to provide information on products and services offered by PayDay Pawn Shop, affiliated product and service providers, and external product and service providers for whom we act as agent (unless the customer has opted out);
  • to comply with our legal obligations under acts like the National Consumer Credit Protection Act 2009, the Privacy Act, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, the Pawnbrokers and Second-hand Dealers Act 1994 (WA) or the equivalent pawnbroking and second-hand dealers act in your state or territory;
  • to identify customers or to establish their tax status under any Australian or foreign legislation, regulation or treaty or pursuant to an agreement with any tax authority;
  • to gather and aggregate information for statistical, prudential, actuarial and research purposes;
  • to develop and implement measures to detect or prevent fraud and credit loss; and
  • to assist us with marketing and promotional purposes including the disclosure of personal information to third parties, contractors or organizations who assist us in marketing and promotion of our products and services.

In addition, as required by Part IIIA of the Privacy Act, we may obtain your consent to collect, use and disclose information about you.

If you choose not to provide information which we require for the above purposes, we may be unable to provide you with the goods and services you request from us.

What we collect

Personal information collected byPayDay Pawn Shop (or on our behalf) generally comprises name, address, date of birth, gender, marital status, occupation, account details, contact details (including telephone, facsimile and e-mail) and financial information. Sometimes we collect a few personal details unlikely to be known to other people to help us identify you over the telephone.

If you are applying for credit we may also collect the number and ages of your dependents, the length of time at your current address, your employer’s name and contact details, the length of your employment, proof of earnings and, if you have changed employer in the last few years, details of your previous employment.


PayDay Pawn Shop will not give your information to Government agencies, private sector organisations or anyone else unless one of the following applies:

  • you have consented;
  • you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
  • it is otherwise required or authorised by law;
  • by your actions we consider you to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your financial position publicly with the media);
  • it will prevent or lessen a serious and imminent threat to somebody’s life or health; or
  • it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
  • it is reasonably necessary for the prevention or to help identify and/or investigate any actual or suspected fraud, unlawful activity or misconduct.

Depending on the product or service PayDay Pawn Shop has provided you with, we may disclose information to:

  • affiliated product and service providers and external product and service providers for whom we act as agent (so that they may provide you with the product or service you seek or in which you have expressed an interest);
  • auditors we appoint to ensure the integrity of our operations;
  • any person acting on your behalf, including your financial adviser, solicitor, settlement agent, accountant, executor, administrator, trustee, guardian or attorney;
  • your employer(s), referee(s), guarantor(s) or potential guarantor(s);
  • if required or authorised to do so, regulatory bodies, government agencies or courts or anyone authorised by any one of them to receive such information;
  • participants in the payments system (including payment organisations and merchants) and other financial institutions (such as banks);
  • insurers;
  • any joint borrower(s) or account holder(s);
  • credit reporting bodies or debt collection agencies;
  • other financial institutions and organisations at their request if you seek credit from them (so that they may assess whether to offer you credit);
  • other parties where you have consented to the disclosure;
  • suppliers from whom we order goods or services on your behalf (so that the goods or services may be provided to you); or
  • other organisations or individuals specified elsewhere in this policy.


Identity Verification and Credit checks

PayDay Pawn Shop is required by law to conduct identity verification and credit checks under legislation such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (identity verification) and the National Consumer Credit Protection Act 2009 (identity verification and credit checks).

Information you give us when you fill out an application online or in-store, including your name, date of birth, residential address and other personal or sensitive information may be used to verify your details and to:

  • conduct a credit check with a credit reporting body or any other credit provider with whom you have had dealings, including via e-verification;
  • conduct a Politically Exposed Person or identity verification check with a credit reporting body, including via e-verification; and
  • for such a credit reporting body or other credit provider to prepare and provide any assessment, report or result from those checks to us.

At the time of your application, we will specifically seek your consent for these verifications and checks to be conducted. If there is a partial or no match, you will have an opportunity to submit further documentation in support of your application to enable us to conduct further checks and properly verify your identity.

Where you have given us consent and provided your login and account information, we may access and collect your financial records from your financial institutions on your behalf via an online portal. This service is provided to remove the need for you to provide the physical financial statements we need to assess applications and comply with our obligations under the National Consumer Credit Protection Act 2009.

Please note that if you fail to meet a payment obligation in relation to credit we have provided to you or commit a serious credit infringement, we may disclose this to a credit reporting body.

You may request a credit reporting agency not to use your credit reporting body information for the purposes of pre-screening of direct marketing by a credit provider or where you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

You have a right to request a copy of your credit reporting information from credit reporting bodies: once a year, or if it relates to our refusal to provide you with credit; or you wish to correct the information held on you.

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